MYMM Help
Find Your Next Step
Business X-Ray, reports and membership answers. No sign-in needed for common questions.
Ask the Help Assistant
Product answers, not an account diagnosis. Your private business adviser is available in the member workspace when eligible. If AI is unavailable, help here stays available.
Common Questions
Business X-Ray
Start a free Business X-Ray with your website and goal. Findings distinguish observed facts, your own answers, hypotheses and unknowns. A report is not proof that changes were made or that revenue improved.
Open a report
For a member report, sign in with the email used to join, then open My membership. Your first report appears when the check completes. A checkout return alone does not establish access. Free private reports use their original private link. Do not share private report links in a support request.
Download a PDF
Open your member report and choose Download PDF. If a download fails, retry from the report page and check your browser download permissions. Your member account is required; a report ID alone cannot grant access.
Account and sign-in
Use the same email used to join. Check for spelling mistakes and email confirmation. Sign-in does not create a paid membership. If you cannot sign in, record an access issue below. Never include passwords, sign-in links, payment details or private report keys.
Bronze, Silver and Gold
Bronze is $29/month, Silver $79/month and Gold $199/month, plus legally applicable tax when required. Bronze helps identify a next step; Silver adds ranked priorities and a top-action checklist; Gold adds priority plans and progress tracking. Your accepted agreement governs your service. Optional adviser access requires a current paid period and separately accepted workspace scope.
Payment or access mismatch
Check the receipt email and the status shown in My membership. Do not pay again just because a report has not appeared. Record a billing or access issue below if the records disagree. Help cannot confirm a charge, change a payment or restore access without verified account and payment evidence.
Cancel a renewal
In My membership, choose Cancel renewal for an eligible membership. Check the result and recorded status. Checks continue through your paid month; past reports remain available. A help request alone does not cancel a renewal. Existing refund rights and accepted terms remain unchanged.
Receipts and refunds
Look for the Stripe receipt in the email used at checkout, including spam. Never submit full card details. If a paid month’s check did not run, your existing terms allow requesting that month’s refund within 30 days. Record the issue below; no refund is automatic or confirmed by this assistant.
Email and unsubscribe
Use the unsubscribe link in an MYMM service email to stop emails from that sender. This does not cancel your membership. Sign-in and password-reset email remains separate. Service emails are sent from a no-reply identity: replies are not monitored or automatically processed. Use this help portal instead.
Automated business adviser
Eligible members can open the private business workspace and use its existing report-grounded adviser after accepting optional scope. It cannot make payments, grant access, publish changes or contact anyone for you. If AI is unavailable, these product answers remain available without AI or extra spend.
Your Account Status
Sign in to see your own membership status. Common access help and issue recording remain available here.
Still Stuck?
Record an issue for the Factory support queue. Keep your reference. Recording an issue does not confirm a fix, cancel a renewal or authorize a payment change.
